Provider: 11PlusPrep.co.uk  / Bright Sparks Education(“we”, “us”, “our”)
Parent/Guardian: the person entering into this agreement (“you”)
Student: the child enrolled on the course

1. Purpose and Scope

1.1. These terms set out the basis on which we provide tuition  (the “Course”), delivered in person and/or online.
1.2. By booking, you agree to these terms for the duration of the Course.

2. Enrolment & Booking

2.1. Places are offered subject to availability and suitability.

2.2. A place is confirmed only once we receive the required enrolment details and payment (deposit/first instalment as applicable).

2.3. We may request an initial assessment to ensure the Course is appropriate for the student.

3. Fees, Payments & Invoicing

3.1. Fees are stated on the Course page and/or invoice. Fees may be payable termly or by instalments as specified at booking.

3.2. Payment methods: bank transfer, debit/credit card, or other methods we state in writing

3.3. Fees must be paid by the due date. Late or missed payments may result in suspension or cancellation of a place (no entitlement to catch-up or refund for missed sessions).

3.4. Price changes: We may review fees periodically. Any change will apply from the next term/booking period and will be communicated in advance.

4. Cooling-Off & Cancellations (Parent/Guardian)

4.1. Cooling-off: For online/phone bookings, you have 14 days from confirmation to cancel for a full refund provided the Course has not begun and no materials/services have been supplied.

4.2. If you cancel after the Course has started (or we have provided substantial pre-course materials/services), we may deduct a fair proportion for sessions/materials delivered and any non-recoverable costs.

4.3. Missed sessions / holidays / illness: Non-attendance does not entitle you to a refund or reschedule unless we expressly offer this in writing.

4.4. Two-week notice for rolling weekly tuition. For ongoing weekly classes (i.e., not a fixed-length camp or term package), you may withdraw the student by giving a minimum of 2 weeks’ (14 days) written notice (see 4.5 for how to give notice).

a) Sessions during the notice period remain chargeable whether or not attended.
b) Any fees paid beyond the notice period will be refunded pro-rata .
c) If you pay by instalments, any shortfall covering the notice period becomes due on withdrawal.

4.5. How to give notice. Notice must be emailed to [email protected] from the booking email address. Notice is deemed received on the timestamp of our email server. Messages via WhatsApp/SMS/verbal are not accepted for formal notice. We will acknowledge in writing within 3 working days.

5. Cancellations, Postponements & Changes (Provider)

5.1. We may occasionally need to reschedule, relocate, or move sessions online (e.g., tutor illness, venue issues, safety). We will give as much notice as reasonably possible.

5.2. If we cancel a session and cannot offer a reasonable alternative, we will issue a pro-rata refund for that session.

5.3. Right to cancel at our discretion: We reserve the right to cancel a student’s place at any time and for any reason. Where we exercise this right without fault by the parent/student, we will issue a full refund of any prepaid, undelivered sessions.

5.4. Misconduct clause : Where cancellation is due to breach of this agreement (e.g., abusive behaviour, safeguarding concern, persistent non-payment), we may withdraw the place without refund for remaining sessions.

6. Code of Conduct & Respect for Staff

6.1. We are committed to a safe, respectful environment for students and staff.

6.2. Zero tolerance for abuse: Any rudeness, aggression, intimidation, or inappropriate behaviour towards teachers, tutors or staff (in person, by phone, email, messaging or social media) is unacceptable.

6.3. If such behaviour occurs, we may immediately withdraw the student’s place with no refund for remaining sessions.
6.4. We expect punctuality, preparedness, and constructive communication from students and parents/guardians.

7. Attendance, Punctuality & Participation

7.1. Students should arrive/log in on time with necessary materials.

7.2. Persistent lateness or poor attendance may affect progress; no refund/credit is due for late arrival or early departure.

7.3. We may set reasonable behaviour, participation and homework expectations as part of the Course.

8. Homework & Materials

8.1. Homework supports progress and may be required to remain on track.

8.2. We may provide printed or digital materials for the student’s personal use only (see section 13 – Intellectual Property).

8.3. You are responsible for ensuring the student brings required equipment (stationery, calculator, etc.).

9. Safeguarding & Welfare

9.1. We operate in line with UK safeguarding guidance. 

9.2. We may share relevant information with schools, local authorities or other agencies where we have safeguarding concerns or a legal obligation.

9.3. We reserve the right to refuse or discontinue tuition if we believe continuation would pose a risk to the student or others.

10. Health, Medical & Special Educational Needs (SEN)

10.1. You must inform us of any medical conditions, allergies, learning needs or access requirements before the Course starts (and promptly when changes arise).

10.2. We will make reasonable adjustments where practicable. If a student’s needs exceed what we can reasonably provide, we may recommend alternative provision.

10.3. Medication remains the responsibility of the parent/guardian unless special arrangements are agreed in writing.

11. Online Safety & Recording

11.1. For online sessions, links must not be shared. A responsible adult should be nearby at home.

11.2. Students and parents must not record or screenshot sessions without our prior written consent.

11.3. We may record online lessons for safeguarding, quality and training. Recordings are stored securely and not shared publicly.

12. Data Protection (GDPR)

12.1. We process personal data lawfully (e.g., contract, legitimate interests, legal obligation) to deliver tuition, safeguard students and manage operations.

12.2. We keep data no longer than necessary and secure it appropriately.

12.3. You have rights of access, rectification, erasure and restriction (subject to legal bases and safeguarding requirements).

13. Intellectual Property & Use of Materials

13.1. All Course materials (including worksheets, slides, recordings and assessments) are our intellectual property or used under licence.

13.2. We grant the student a personal, non-transferable licence to use materials solely for their own study. Sharing, copying, resale or public distribution is prohibited.

14. Results, Outcomes & Suitability

14.1. We aim to support progress but do not guarantee exam outcomes or school admissions.

14.2. We may advise if we consider an alternative level/pace/course more suitable.

15. Health & Safety; Venues

15.1. When teaching in person, we follow venue rules and reasonable health & safety measures.

15.2. We may change venue if required and will communicate promptly.

16. Photography & Marketing

16.1. We will only use a student’s image or testimonials for marketing with explicit parental consent.

16.2. Consent can be withdrawn in writing at any time (this will not affect materials already published within reason).

17. Complaints

17.1. Please raise concerns promptly with the tutor or by emailing.

17.2. We will acknowledge and aim to resolve complaints fairly and quickly. Escalation details are available on request.

18. Force Majeure

18.1. We are not liable for delays/non-performance caused by events beyond our reasonable control (e.g., extreme weather, power/network failure, public health restrictions, strikes, emergencies).

18.2. We will seek reasonable alternatives (e.g., rescheduling or moving sessions online).

19. Liability

19.1. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under law.

19.2. Subject to the above, our liability for losses arising from the Course is limited to the fees paid for the affected term/booking period.

20. Termination

20.1. You may withdraw the student by giving written notice in line with section 4.

20.2. We may terminate immediately where there is a serious breach (e.g., abuse toward staff, safeguarding risk, non-payment, serious misconduct). See sections 5 and 6.

21. Variations to these Terms

21.1. We may update these terms; the current version will be posted on our website. Material changes during a live term will be communicated directly.

22. Governing Law

22.1. These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Last updated: 01/09/2025